FREE Shipping, orders over $100 details

FREQUENTLY ASKED QUESTIONS

Orders

What is the customer service contact information?

Email: orders@ironmanstore.com (We will answer within (1) BUSINESS day, if not sooner.)
Phone:  813-868-5940, Monday - Friday 10am-4:30pm Eastern Standard Time

How can I check on the status of my order?

From the homepage you will need to login to the account you created. Once logged in you will see your order status listed.  You cannot check the status of an Order if you do not have an account or if the Order was not placed while logged into an account.

I am having trouble ordering/I am getting a "Payment Bridge Error"?

For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.

How do I know my transaction is secure?

Ironmanstore.com transactions are powered by Verisign which ensures your transactions are protected.

Is my account information private and secure?

Ironmanstore.com on Ironman.com offers merchandise for purchase. When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.

We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. We may also use the Payment Information to allow us to ship or deliver tickets and/or receipts to you, respond to customer service requests, and to help prevent credit card fraud. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you products you have ordered).

Can I change or cancel an order after it has been submitted?

NO, WE ARE UNABLE TO MAKE ANY CHANGES/ADDITIONS TO AN ORDER ONCE IT IS SUBMITTED.  Depending upon when the Order was placed, we may be able to change the shipping address or cancel the Order, but there is *NO guarantee.  Please email our customer service at orders@ironmanstore.com immediately for Order cancellation or call (813) 868-5940 Monday - Friday, 10am-4:30pm Eastern Standard Time, if an Order cancellation is needed. Include your Order number and the first and last name on the Order along with your reason for cancelling.

Can I check out as a guest instead of registering for an account?

Yes, this is currently an option, however we would encourage you to create an account so that you can:

  • See your order history of all transactions ever made with us
  • Check on the status of your order
  • Sign up for our promotional emails to be notified of sales and new product arrivals.
  • Change your password
  • Add additional shipping addresses so you can ship easily to family and friends.

Do I have to pay sales tax?

All orders being shipped to a state where Ironman has an event will be charged state sales tax. The sales tax depends on the specific laws of the state to which the package is shipped.

How do I return/exchange my items?

Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):

  • The item(s) must have been purchased on www.ironmanstore.com.
  • The item(s) must be in their Original condition with Tags attached.
  • The item(s) need to be returned within 30 days of receipt of the item.
  • You must include a copy of your original order confirmation email or packing slip.
  • You will NOT be reimbursed for shipping charges unless (a) you have received the wrong item or (b) the item you have received is damaged.

***PLEASE NOTE: All items marked as 'CLEARANCE' are deemed FINAL SALE and may not be returned, refunded or exchanged. This will be cited on the merchandise page if it applies.

  • If you meet the above criteria, please download the Return form here and fill it out completely.
  • If you have any questions about whether or not we'll accept the return or exchange, please email orders@ironmanstore.com to confirm. We may require photos of any defect in order to process a return/exchange.
  • Ship items to the following address:

    World Triathlon Corporation
    Attn: Merchandise Customer Service
    2318 Waverly Barn Rd.
    Davenport, FL 33897-8601

What if I purchased an item at the merchandise tent on-site at an event, can I send for a return/exchange?

  • All sale/discounted items bought at an event are not refundable or exchangeable.
  • Full priced items can be returned ONLY if there is a manufacturers defect and it must be returned within 30 days of purchase.
  • Please email orders@ironmanstore.com with a copy of your receipt and details of the defect. If we have the item in stock we can exchange it or offer a refund. This is all subject to the approval of Ironman.
  • Merchandise purchased at an event can only be exchanged for a different size of the *SAME item purchased, not a *different item.
  • If you would like to make an exchange, please email orders@ironmanstore.com to check for the availability of the size needed before sending in the item.
  • For returns of merchandise purchased at the Race Tent, a Store Credit on Ironmanstore.com will be issued.

What is your Sale Offers / Promotion policy?

Sales and/or promotions are offered for limited periods of time. Prior purchases are excluded from sale and/or promotional offers. Sales and promotions have limited inventory and offered while supplies last.

How do Promotion Codes work?

One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be use once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.

How do Free Gifts / Gift with Purchase offers work?

Free gifts are sometimes offered with purchases. To get the free gift, click on the offer and follow the instructions. Unless otherwise noted, you'll need to add the free item to your cart. It will not be added automatically.

What is the Return policy for Sale Offers / Promotional offers?

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.

Typographical Errors

In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, IRONMAN Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. IRONMAN Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IRONMAN Store shall immediately issue a credit to your credit card account in the amount of the charge.

SHIPPING

When will my order ship?

  • All standard orders have a 2 to 5 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
  • Orders are NOT processed or delivered on weekends or holidays. If you order after 2 p.m. (Eastern Standard Time) on any given day, the order will not go into the system until the following Business day.
  • Once a package has shipped, a tracking number will be emailed to the customer within 24 hours. You can track your shipment at https://www.usps.com for USPS deliveries or http://www.fedex.com/tracking for FedEx deliveries using the tracking number provided.

What are my shipping charges?

Free Shipping on Orders $100.00 or more. Applies to United States Postal Service Domestic deliveries only..

Shipping is automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. Items ship 2-5 Business days after purchase.

How do International shipments work?

  • We have different options available for International shipping, which include International Economy and International Priority. International Priority will get the package to the destination country faster, but can not account for time spent in customs.
  • We cannot guarantee delivery dates for any International shipments.
  • Shipping costs paid by customers on packages shipped Internationally(including Canada) only cover the cost to get it to your door. This cost does NOT include any duty taxes or fees associated with importing goods into the destination country. All customers should be familiar with their country's import duty and tax process before purchasing.

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